By Customer

Since we process orders immediately with our manufacturing partners, cancellations are only accepted within 2 hours of placing the order. Please email us at hello@eliticanbrands.com to request a cancellation.

By Us

We reserve the right to cancel any order if the delivery address falls outside our service zone (outside Maharashtra) or due to unexpected stock unavailability. A full refund will be initiated instantly in such cases.

Because our clothing brand operates on a custom print-on-demand model, we do not accept general returns or exchanges for sizing issues or change of mind. We highly recommend reviewing our size chart thoroughly before making your prepaid purchase.

We take strict care of quality, but if you receive a damaged garment, misprinted design, or the wrong size/product, we will gladly issue a free replacement or a full refund.

To claim this:

• You must report the issue within 48 hours of receiving the package.
• Email us at hello@eliticanbrands.com with your Order ID and clear photos/videos highlighting the defect.

Once a refund is approved by our team, the money will be sent back to your original payment method (Bank Account, UPI, or Credit/Debit Card) via our payment gateway. It typically takes 5 to 7 business days for the amount to reflect in your bank statement.

For information on delivery areas, timelines, and shipping charges, see our Shipping & Delivery Policy. For our other policies, visit the About page.